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Your Card services are cancelled
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Customer ID: ${Var2}
Reference Number: ${Var3}
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Your Card Account has been cancelled
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Dear Cardmember,
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We’ve sent you multiple reminders to provide your Permanent Account Number (PAN) and complete your Know Your Customer (KYC) details in line with regulatory requirements.
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Since the information wasn’t received within the required timeframe, your American Express® Card(s), including any Supplementary and Corporate Card(s), have now been cancelled.
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For your security, please destroy your Card(s). If you have any standing instructions or recurring payments linked to this Account, please update your billing details to avoid any disruption.
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Keeping You Informed
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If your Card account has a debit balance, please clear the dues. In line with Reserve Bank of India (RBI) guidelines, we report your Card account status and balance to authorized Credit Information Companies. Delayed or missed payments may negatively impact your credit information.
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If your Card account has a credit balance, you’ll receive an email from American Express with details on how to request a refund. Alternatively, you may contact us as per the information shared below.
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If you have Membership Rewards® points, they can only be redeemed for a credit to your Card account. Points not redeemed within 30 days from the date of cancellation will be automatically forfeited.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC026
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